Rewards Program FAQ
Last updated: June 1, 2021
What is the Tokens of Appreciation Rewards Program?
The Tokens of Appreciation is our free rewards program where you earn tokens and spend them on various rewards
How do I join the program?
Eligible individuals are able to enroll by creating and account through our website and agreeing to the program terms
How do I earn tokens?
Tokens can be earned in a majority of ways. Primarily, all members will earn tokens for every dollar spent, with the amount varying based on customer tier level. To see the full list of point earning activities please refer to our loyalty program page here.
Please note, in order to earn tokens on purchases, members must be logged in to their account. We are unable to reward tokens for purchases made as a guest. We are also only able to reward points for purchases made through our website. Purchases made through third part vendors (Amazon, Etsy, etc.) are not eligible for tokens.
How do I redeem tokens for rewards?
Eligible individuals may enroll in the rewards program by creating an account, or by logging in to an existing account, on www.thebrokentoken.com and agreeing to the program terms. You may be required to provide your full name, mailing address, email address, and date of birth and to create a password in order to create an account.
What kind of rewards do you offer?
At the moment, we are able to offer discounts in exchange for points. Check back in again in the future for updates as we will continue to add new rewards based on your suggestions.
Please note, discounts can only be redeemed with purchases made through our website and do not work for purchases made through third party vendors.
When will my tokens be available?
Tokens are added to an account immediately upon purchase, but can take up to 7 days for certain earning actions. Tokens are available to be redeemed immediately upon being added to the account.
Will my Tokens expire?
Tokens will expire after 1 year of inactivity. Members remain active by completing any of the point earning actions found on the program page. Actions that can be completed multiple times include our monthly survey response and retweet actions, as well as making purchases.
Do Coupons Expire?
No, coupons do not expire.
Do I get credit for past purchases?
Unfortunately, we are unable to reward past purchases, as well as purchases made as a guest. In order to receive point credits for purchases, you much be logged into your account at the time of purchase.
What is the Tokens of Appreciation VIP program?
Our newest introduction to our rewards program is the VIP tiers program. As you spend more points, you rank up and earn more rewards. All members start in the Novice tier and move up to Apprentice, Journeyman, and finally, Master Craftsman.
How do I move up/down in tier rank?
Tiers are determined by purchases made within a year. To move up, you must spend the required amount. This can be checked at any time on the “My Activity” Page
Tiers are reset on a rolling year basis. Once you reach a certain tier, you will remain in that tier for one year to date, after which you then will be placed in a new tier based on the year’s purchases.
What is the Tokens of Appreciation Referral Program?
Our referral program is an extra thank you for spreading word about The Broken Token! By sending your link to your friends, family members, coworkers, or even strangers you met at your FLGS, they will receive a discount on their first purchase of $40 or more. In return, you will receive 1000 tokens, which you can redeem immediately for a $10 coupon, or can save for future redemptions.
Who is eligible for the referral discount?
Only new customers are eligible for the referral discount. Customers who are already members or have previously made a purchase at The Broken Token are ineligible for the discount.
And no, you can’t just refer yourself.
My Referral was blocked, what does that mean?
Referrals are blocked when our records indicate that the referred customer already has an account with us, or has made a purchase with us in the past. If you feel your referral has been blocked but should have been eligible, please email us at firstname.lastname@example.org
Who is eligible to enroll in the ToA program?
All Individuals aged 18 and up are eligible to enroll in the Tokens of Appreciation program.
Why do you need my information to enroll in the program?
Our loyalty program requires your email for us to send reward codes that you will use at checkout to redeem your reward.
We require you birthday to both verify your age, and to send you your birthday reward
What am I agreeing to by joining the rewards program?
By joining the rewards program, you agree that you have read, understand and agree to be bound by the program terms and by any changes or modifications we may make to those program terms and conditions. You also agree to receive program-related emails from us and our reward program partners.
Can the Tokens of Appreciation be terminated?
In the unlikely event that the program cannot continue, we at The Broken Token reserve to terminate the program, with or without notice, at any time. If the rewards program is terminated, any Tokens or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the rewards program and its features will automatically terminate, in The Broken Token's sole discretion.