What material are your kits made of?
Our box organizers are constructed from 1/8" Baltic birch. This material is strong and lightweight. We sand it smooth and it can be painted or stained but looks great unfinished.
We also use 1/4" Baltic birch for our game crates, medium-density fiberboard for select pieces that won't tolerate warping, and acrylic sheets for some box lids and tokens.
Where are your products made?
We manufacture most of our products in the manufacturing department of our headquarters, in Escondido, California (just north of San Diego.) All of our birch wood and acrylic products are cut onsite. Our metal coins are imported. Items we resell are of various origins.
Why are the edges brown and why does it smell like burning?
Our kits are cut using high-powered CO2 laser cutters. These machines focus a powerful beam of light to precisely cut through the wood. The beam leaves the edges lightly charred with a smell of burning wood. This smell will dissipate over time.
Why are my acrylic pieces cloudy or not clear?
It probably still has its protective coating that you can just peel off. This coating keeps the material from scratching and burning during manufacturing and we often leave it on so the acrylic is pristine when you receive it. Having trouble removing all the paper backing from the acrylic sheets? We recommend Simple Green to get any residual adhesive off. Sometimes we remove the coating ourselves to inspect the pieces for quality.
Do you pay the import tax on international orders?
Unfortunately we cannot pay the import tax for international orders. Each country is different, so you will need to pay the import tax based on your order value. Consult your local customs office for your tax rate.
I'm having problems assembling my kit. What do I do?
First we recommend reading our Assembly Guide before beginning assembly. It has a lot of tips and tricks to make assembly easier. We also offer many assembly videos on our YouTube Channel. If you're still stuck, please create a support ticket with a description of the problem and include pictures if possible. We're nice people and don't bite. We like to hear from you and will answer your questions quickly.
Can you tell me more about the Tokens of Appreciation rewards program?
Yes! We've got all the info for you here.